FAQs

A Question? That’s good! We may have the answer

What is Wister?

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Wister is your mobile entertainment expert! We create and distribute fun and useful content directly to your phone. Our services range from games to videos to practical applications

What is DCB?

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DCB (Direct Carrier Billing) is an ultra-simple and simple payment method. secure. Your purchases are billed directly to your mobile phone bill. No need to take out your bank card!

How did you subscribe?

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Wondering how you got subscribed? Here is the typical sequence:

Navigation: You are browsing a website or application and you click on an advertisement for our service.

Presentation page: You arrive on a page presenting the service (with the price and general conditions of sale), then you click on a button to confirm your interest or enter your phone number.

Payment page: You are redirected to an operator payment page, where you confirm again by clicking a validation button.

Confirmation by SMS: You receive a welcome SMS and one from your operator confirming the purchase.

How do I unsubscribe from Wister?

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If you wish to unsubscribe from your Sportelite telephone subscription: CLICK HERE

How do I contact Wister?

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Our customer service team is available to answer any questions you may have about our services. To contact them, go to the Support page. We will be pleased to help you.

You are billing me even though I never subscribed to your service. How can I get my money back?

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Your satisfaction is our priority.
If you have any questions regarding your subscription or billing, please contact our customer service or go on our unsubscribe page

I have just cancelled my subscription but it will not end for several days. Why isn’t the cancellation immediate?

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We offer 7-day subscriptions with tacit renewal. Therefore, a subscription purchased, for example, on a Monday can only be revoked on Monday, regardless of the day of the week you cancel. Once you cancel your subscription, you still have access to the service until the anniversary date of your subscription. This doesn't apply to daily subscribtions.

I am paying for a Wister service on my phone bill, what is it?

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Wister is a company that provides entertainment services (video, games, etc.) on smartphones. The subscription price is listed on your phone bill under “multimedia purchase”. Our services are accessible via banner ads. When you click on an advertisement, the home page of our service opens with the price and duration of the subscription. This page contains a “confirm” button that takes you to the billing page.

What is Internet+

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Internet+ is a mobile bill payment solution for digital services in France. This allows you to purchase content or online services simply by validating via your internet connection mobile.